Frequently asked questions:
What is included in the standard configuration?
- The catamaran is ready for use, excluding any optional extras
- Сarrying bags
- Foot pump
- Printed user manual
- Repair kit
How to order?
- Select a catamaran model and your preferred optional extras
- Please send your enquiry to our email address: ducky@ducky.com.ua or ducky19s@ukr.net
- Please provide a delivery address in your letter so that we can calculate the delivery cost
What is the shipping cost?
- The shipping cost depends on the delivery region
- To calculate the exact shipping cost, please send your request to our email address: ducky@ducky.com.ua or ducky19s@ukr.net
- In your email, please specify the catamaran model and the delivery address to calculate the shipping cost
How to pay?
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After finalizing the catamaran configuration and signing the contract, you will receive an invoice which can be paid via bank transfer
What are the lead times for production and delivery?
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Given the wide range of configurations, we assemble the final setup specifically for each client. For small models, production can take from a few days to a week. For large models, it may take 2–3 weeks. Seasonality and our production workload can also affect these timeframes. In each specific case, we inform the client how much time will be required
- Typically, the delivery time is 5–7 working days
If you have any further questions, please contact us in any way that is convenient for you.